San Antonio Office of Emergency Management
AlertSA

Program Overview

The City of San Antonio has developed the AlertSA Program as an enhancement to the emergency notification system. Previously, the system only used landline phone numbers but now allows for additional ways of contacting users, such as cell phone, home phone, text and e-mail. The information you enter will be used for emergency purposes only.

This system will notify those homes and businesses at potential risk with information on the event and/or actions (such as evacuation) that the City and local Public Safety Officials are asking them to take. Messages will be sent to all standard voice and text communication devices that you have registered.

Accessible Alert SA

The City of San Antonio is partnering with Deaf Link to provide the Accessible Hazard Alert System (AHAS) which will send accessible alert messages to registered residents who are Deaf, Blind, Hard of Hearing, or Deaf / Blind before, during, and after an emergency or disaster in the City of San Antonio.

Prepare, Plan, and Stay Informed. Complete the San Antonio AHAS signup form and check the box to receive alert messages in accessible formats for the Deaf and Hard of Hearing. Sign up for alert messages in accessible formats at Accessible AlertSA.

WHY SIGN UP?

Sign up for the Alert SA Program to receive emergency notifications. The Alert SA system enables the City of San Antonio to send out critical information to resident quickly during emergencies.

Time sensitive messages can be delivered via

  • Home, Business and Cell Phones
  • Email
  • Text Messages
  • Hearing Impaired Receiving Devices

Let's Get Started

Sign Up Now! Sign In Need Help?

Accessible AlertSA

Sign up for alert messages in accessible formats at Accessible AlertSA.

The City of San Antonio is partnering with Deaf Link to provide the Accessible Hazard Alert System (AHAS) which will send accessible alert messages to registered residents who are Deaf, Blind, Hard of Hearing, or Deaf / Blind before, during, and after an emergency or disaster in the City of San Antonio.

San Antonio AHAS subscribers in an area affected by an emergency or disaster will be able to receive an accessible alert message in American Sign Language (ASL) and English voice and text. The alert message could include information about the emergency and what actions to take.

San Antonio AHAS will send accessible alert messages to internet and video capable devices such as computers, cell phones, smart phones, tablet computers, and wireless Braille readers.

Let's Get Started


Sign Up Here

Considerations

Functional Needs

When you create your account, you can specify which access and functional needs considerations pertain to you. This information will provide first responders with key information that can be used to better assist you during an emergency in your area.

Deaf and Hard of Hearing

If you are deaf or hard of hearing, you should plan on a variety of ways to receive warnings and alerts. They will be sent by phone, text, and TTD/TTY. By signing up, you can easily identify a number of devices by which to receive information.

Blind and Low Vision

If you are blind or low vision, you should consider alternative methods of receiving warnings and alerts. Sign up for the opt-in feature so you can receive early alerts by landline and cell phone about events you may need to act on.

Physical/ Mobility Disabilities

During an emergency, you may need to shelter-in-place or evacuate. If you have a physical disability, plan ahead for what you may need in an emergency. Sign up so you can receive early notifications about events you may need to act on.

Cognitive/Intellectual Disabilities

An emergency can be especially stressful to those with cognitive or intellectual disabilities. Develop a plan now with family, friends, and neighbors to stay alongside those needing supervision.

If you need assistance developing a plan, refer to the SAOEM Access and Functional Needs" page.

 

FAQs

Collapse All Expand All
Click here to expand contentClick here to collapse content  What is the AlertSA program?

AlertSA is a service that allows you to register to receive alerts during emergency situations.

Click here to expand contentClick here to collapse content  When will it be used?

The system will be used to notify residents and businesses about imminent threats to health and safety. Public safety officials will send alerts about emergencies such as severe flooding, chemical emergencies, or wildfires. Emergency alerts will be sent 24 hours a day based on severity.

Click here to expand contentClick here to collapse content  How do I sign up?
Click here to expand contentClick here to collapse content  Will I still get emergency notifications if I don't sign up?

If you don't sign up, you will still receive emergency alerts on your landline home and business phone, but nowhere else.

Click here to expand contentClick here to collapse content  How much does it cost?

AlertSA is free; however, standard message and data rates may apply.

Click here to expand contentClick here to collapse content  What if my cell phone area code is not local to San Antonio?

There is no impact to you receiving alerts from the system.

Click here to expand contentClick here to collapse content  Will there be any indication that the incoming call is an emergency alert?

Landline phones may display "Emergency"; cell phones, by default, will not display a name with the incoming number. It is recommended that AlertSA users save the number 210.408.8302 in their phone, with the contact name "Emergency".

Click here to expand contentClick here to collapse content  What if my contact information changes?

The system is only as good as the information you provide. If your cell phone, work phone or e-mail address changes, you will need to update your profile and contact information. The one exception is traditional landlines. If a traditional landline changes to another landline number, that information will be automatically updated.

Click here to expand contentClick here to collapse content  Will my contact information be shared with others?

No, the information that you provide will be used for emergency purposes only. We will not give or sell your telephone numbers or e-mail addresses to any vendor or other organization.

Additional Materials