What is the AlertSA program?
AlertSA is a service that allows you to register to receive alerts during emergency situations.
When will it be used?
The system will be used to notify residents and businesses about imminent threats to health and safety. Public safety officials will send alerts about emergencies such as severe flooding, chemical emergencies, or wildfires. Emergency alerts will be sent 24 hours a day based on severity.
How do I sign up?
Will I still get emergency notifications if I don't sign up?
If you don't sign up, you will still receive emergency alerts on your landline home and business phone, but nowhere else.
How much does it cost?
AlertSA is free; however, standard message and data rates may apply.
What if my cell phone area code is not local to San Antonio?
There is no impact to you receiving alerts from the system.
Will there be any indication that the incoming call is an emergency alert?
Landline phones may display "Emergency"; cell phones, by default, will not display a name with the incoming number. It is recommended that AlertSA users save the number 210-408-8302 in their phone, with the contact name "Emergency".
What if my contact information changes?
The system is only as good as the information you provide. If your cell phone, work phone or e-mail address changes, you will need to update your profile and contact information. The one exception is traditional landlines. If a traditional landline changes to another landline number, that information will be automatically updated.
Will my contact information be shared with others?
No, the information that you provide will be used for emergency purposes only. We will not give or sell your telephone numbers or e-mail addresses to any vendor or other organization.